Supporting your elearning throughout the UK and Ireland


Access / Logging In

I have forgotten my password.
If you have forgotten your password, but remember your username / e-mail address for your profile, you can use the 'Forgotten your Password?' box at the bottom of the login screen. Enter your username / email into the box, click the 'Mail Me a New One' button and you will be sent a new password.

Can I access the system from home?
learnPro NHS is accessible on the internet from anywhere.

I have registered on the site but when I try to log in it won't let me.
The log in page is case-sensitive and the username and password need to be exactly the same as what was entered when registering.

I have typed in my login details and it is asking for my personal details again.
You may have pressed the Register button rather than the Log In to learnPro NHS button. Check to see if it says Registration at the top of the page and if so click your browsers back button.

Why do you want an identification number?
This is a used to uniquely identify you within the system. If you do not know what number to use please contact your line manager or your NHS Help Desk for more information.

Someone is using my NI number in the system.
Please ensure that you have not already registered on the system in the past.  If you have previously registered with ORAS, then your user information is already entered on the learnPro System.